Frequently Asked Questions

Getting Started is Fast and Easy!

  1. Click "Sign-Up" above and enter your phone number and payment information.
  2. You will receive an email from PhoneOnCall with your dialing instructions and account information.
  3. Dial a local or toll free access number. Our system will recognize your number and prompt you to dial the number you wish to reach. There are never any PIN number to enter with our service.
  4. (Optional) Login to your account manager and enter speed dial numbers and additional phone numbers to share your account with.

1. Where can I find dialing instructions?

Using PhoneOnCall is simple! Simply dial your local access number from your residential/land line or (855) 854-3369 from your cellphone, listen for your balance, and then dial the number you wish to reach! It's as simple as that!


2. Does PhoneOnCall have any additional fees?

No, there are no hidden fees whatsoever! No Connection Fees, No Monthly Fees, No Maintenance Fees and No Minimum Usage fees. There are absolutely No additional charges, which makes it easy for you to know that you are only paying for the time you actually talk.


3. Will PhoneOnCall rates vary?

No, PhoneOnCall rates are the same 24 hours per day, 7 days a week. This makes it easy to know what the costs of your calls are at anytime.


4. How do I protect my credit card information?

The highest level of industry-standard SSL encryption protects your information submitted on our web site. All our sign up forms and the PhoneOnCall management system use SSL encryption to protect your sensitive data like credit card numbers, customer information and password. All your credit card information received is then stored on our secure servers. The servers are only accessible through our proprietary fraud proof technology, which protects your information. To verify that the page you are accessing is secure, look for the lock symbol in your browser when you access any of our secured areas.


5. How do I recharge my account?

It takes less than 30 seconds to recharge your account if you use the same credit card that you used to make your original purchase. You can do so 24 hours a day by logging into your account at PhoneOnCall with your primary phone number and your security code you entered during setup.


6. Is PhoneOnCall a calling card?

PhoneOnCall is a prepaid service that can be accessed from any of your registered phones by simply dialing our access number and then dialing the destination number. Unlike a traditional calling card you do not have to enter a PIN number to place calls, our system recognizes your phone number much like caller ID works and connects your call.


7. Why must I wait to have my first order approved?

Due to Internet fraud we are required to speak to you the first time you make a purchase to be sure that no one is using your credit card information. We also use this courtesy call to answer any questions you may have about our calling service.

Your account will be activated immediately upon approval of your credit card information and can be used immediately thereafter. You will be provided a printed receipt of your transaction via email with your account information, instructions on how to use the service and how to access your secured online account.


8. Can I see my calls and charges?

Yes. You can view your call records 24 hours a day at PhoneOnCall by logging into your account and looking under 'View Call Records'. Simply login using your primary phone number and security code and you can view and print your call details!


9. Do you have customer service?

Yes, Through our on-line customer service we put you in contact with the department best suited to answer your questions or correct any issues you may have. Unlike other services that have you dial into an off shore call center that's unequipped to correct your problem we handle all inquiries our self.


10. Are there any user contracts?

No, PhoneOnCall is a 'Pay-As-You-Talk' prepaid service that remains active for 3 years from the date of the last call. There are no contract or credit checks required.


11. How do I auto-recharge my account?

Login to your account and click on "Enable Auto Recharge". The Auto-Recharge feature will be activated for whatever amount you choose. From that point on your account will be refilled automatically when your account balance falls below $5.00.


12. Is there a minimum usage fee?

No, PhoneOnCall has no minimum usage level. You pay only for the calls you make. Neither are there any monthly nor weekly service charges.


13. When do I get an invoice?

Because PhoneOnCall is a 'Pay-As-You-Talk' prepaid service you do not receive an invoice through the mail. However, complete details for record keeping and more are available to you online 24/7 through your private and secure Customer Account Management login. Your personal call detail information is secure and when needed, is always at your fingertips.


14. Can I see my calls and charges?

Yes. You can view your call records 24 hours a day at PhoneOnCall under 'View Call Records' in "Existing Customer" login area. Simply login using your primary phone number and security code and you can view and print your call details!


15. How will I know my balance?

Each time you call the access number, you will be told the balance on your account. Additionally, you can see your balance on-line at PhoneOnCall.


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